How do I watch a show through On Air's mobile app?

Guide to streaming shows directly on your mobile device using the On Air app

For the best immersive experience on your mobile, On Air has developed apps for Apple iOS (iPhone) and devices running the Google Android operating system. Download our apps here:

Official Mobile Apps

  • iOS App
    Available for Apple iPhone and iPad devices
  • Android App
    For devices running Google Android operating system

Smart TV Apps Also Available

*Please note that we also have apps for Smart TV's - Learn More: How to watch an On Air show on a smart TV.

Supported devices

You can watch our shows on various mobile devices. Please visit this article about Supported Devices page for information about system version requirements.

Streaming issues? Here's how to solve them:
  1. 1

    Check your internet speed

    Please check the minimum speed recommendations for streaming high-quality content here. You could also test your internet speed, detailed instructions can be found here

  2. 2

    Try another device

    If the above doesn't work, try streaming from another mobile device

  3. 3

    Contact support

    If you still encounter issues, please don't hesitate to contact our support team

How do I update the On Air app?
  1. 1

    Open the Apple App Store, Google Play Store or Amazon Appstore

    Launch the appropriate app store on your device.

  2. 2

    Tap profile

    Access your profile section in the app store.

  3. 3

    Locate On Air

    Find the On Air app in your installed apps list.

  4. 4

    Click update

    Tap the update button to install the latest version.

How do I reset my password?
  1. 1

    Tap "Forgot Password" on the Login screen

    Look for the forgot password link on the app's login screen.

  2. 2

    Enter your email address

    Type in the email address associated with your On Air account.

  3. 3

    Follow the email instructions

    Check your email and follow the password reset instructions.

How can I request a refund?

Shows purchased via the apps will be handled by the Apple App store, Google Play Store or the Amazon Appstore (depending on your iOS).

Need More Help?

If you need assistance with the mobile app or have any other questions, please contact our support team for help.