How do I request a refund?

Learn how to request refunds for shows purchased through different platforms

If you're unsatisfied with your purchase, you can request a refund (granted the reason meets the event T&C's).

Shows bought through the On Air mobile and TV apps will be handled by the Apple App Store, Google Play Store, or Amazon Appstore (depending on your iOS).

Refunds for Mobile & TV App Purchases

Refunds for Website Purchases

For shows that have been bought via On Air's website, please email our friendly helpdesk team with the following information:

  • Your registration email (so we can identify your account)
  • The show you'd like to receive a refund for
  • The reason you're requesting a refund

Need help with your refund request?

Contact our support team at our contact page for assistance with your refund request.

Important Notice

Refund requests are subject to our Terms & Conditions and the specific event's refund policy. Processing times may vary depending on the platform and payment method used.